Order Fulfillment Process | eCommerce Order Fulfillment Center
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HOW IT WORKS

You've researched numerous fulfillment companies, but you're still not sold on which option to choose or totally clear on how eCommerce order fulfillment works. That's okay. We know it can seem complicated, so we created an illustration to showcase just how easy working with ShipMonk can be.

You focus on marketing and selling your products – we'll handle the rest. Through our custom API integrations, our software will sync directly with your online shopping cart to automatically import orders. From there we'll pick, pack, and ship each order without hesitation or delay. The best part is that our process is customizable and completely scalable, so no matter how fast you grow, you're guaranteed to get the same great service for every single order.

Start
  • 1.
    It all starts with you bringing an awesome product to market and supporting it with the necessary marketing efforts to drive sales. You can launch your product on a crowdfunding platform like Kickstarter and Indiegogo to get preorders or sell on your own website through Shopify. You can even create a subscription model to sell your product on a recurring basis or sell directly to retailers such as Target, Best Buy or Walmart.

    YOU MANUFACTURE OR SOURCE A COOL PRODUCT

  • 2.
    Once you manufacture your product, you will need to find a way to get it to ShipMonk. Your Happiness Engineer will work with you to find the most effective freight method and utilize our volume discounts to save you money on shipping, as well as, assist with customs documentation.

    SHIP INVENTORY FROM YOUR SUPPLIER TO SHIPMONK USING OUR DISCOUNTED FREIGHT RATES

  • 3.
    Our software integrates with 100+ shopping carts and marketplaces, so your orders will get imported and submitted for fulfillment automatically. This eliminates any human error due to manual input. And to top it off, not only does the integration take only minutes, we don’t charge you a penny!

    INTEGRATE ALL OF YOUR CHANNELS INTO SHIPMONK

  • 4.
    We'll receive your inventory free of charge and update the product dimensions and weight to your account, so we know exactly what it costs to ship each order. As an extra layer of quality control, we take photos of each new SKU to ensure we’re stocking the same products you’re expecting from your suppliers.

    RECEIVE PRODUCT & PERFORM QUALITY CONTROL

  • 5.
    Each time an order comes in from your online shopping cart or marketplace, our software check that the item is in stock, the address is valid, and the order is mapped to the best shipping method. One it passes through these checkpoints it'll automatically be submitted for fulfillment. If not, you'll receive an alert that an action is required.

    ORDERS START FLOWING INTO SHIPMONK

  • 6.
    You’ve done the hard part of bringing a product to market, so we hold ourselves to a high standard when it comes to packaging your product. Before we ship any orders, your Happiness Engineer will consult with you on how you want your products to be presented. If you have custom packaging we’ll make sure it meets your brand guidelines like you packed your own boxes.

    ORDERS ARE PACKED USING PREDEFINED GUIDELINES OR CUSTOM PACKAGING

  • 7.
    Shipping partnerships with the major carriers, like USPS, FedEx, and DHL, allow us to provide our customers with heavily discounted shipping rates. Before we ship any of your orders, we’ll give you a list of all-inclusive options where you can choose the best method for your customers orders and save up to 50% on shipping.

    SHIPMONK'S ALGORITHM SUGGESTS THE BEST SHIPPING METHOD USING OUR HIGHLY DISCOUNTED RATES

  • 8.
    Not only will you be in full control of the entire fulfillment process, but your customers will be relayed the tracking information. The moment their order is packed and scanned for pickup, they’ll get a tracking number so they can track their order from our warehouse to their doorstep.

    AN EMAIL WITH A TRACKING NUMBER IS SENT TO YOUR CUSTOMER

  • 9.
    The moment of truth: Your customer receives their shipped order. We know this is your brand’s time to shine, so we’ll adhere to your custom packing procedure making sure you put your brand’s best foot forward. We want your customer to be WOWed just as much as you do!

    CUSTOMER GETS YOUR PRODUCT AND IS HAPPY

  • 10.
    Returns—both anticipated and unanticipated—are part of the fulfillment process. Fortunately, we have devised a returns portal that will help make returns as painless as possible!

    ROBUST RETURNS PORTAL FOR EXCHANGES AND RETURNS

  • 11.
    Track inventory levels in real-time and know exactly when to reorder product. If a product is out of stock, you'll have the option to wait until the product is in stock or ship the other items in the order, then, ship the backordered item when it arrives.

    EASILY MANAGE YOUR INVENTORY DIRECTLY IN OUR SOFTWARE